From handwritten waitlist to a full guest-flow operating system.
The problem: staff needed one place for waitlists, events, lanes/resources, arrivals, and guest-facing screens without adding unnecessary complexity.
The solution: a purpose-built desktop system with waitlist management, event reservations, lane/resource scheduling, kiosk flows, digital signage, arrival states, payment indicators, and locked staff/guest modes.
Representative project narrative. Final production case study can be updated with client-approved names, screenshots, and measured outcomes.
